We are an online based store that strives to offer you the best products for all your health and wellness needs. Delivered right to your door SAME DAY OR NEXT DAY, MONDAY TO SATURDAY. All our products are of high quality and free from nasties. Join our community by following us on Instagram and Facebook.
We are an exclusively online business, which means we do not have a physical location where customers can visit nor do we have a collect-goods service.
Our online model allows you to free up your own time by shopping from anywhere and simply waiting to receive your products right at your door. We deliver sane day or next day, Monday to Saturday!
The best way to reach us is via, email, contact form or the chat message box on the bottom right corner on this site. We are very responsive to all messages! As an online store, we’ve included as much detail as we can in these FAQs to ensure that everything you need to complete an order is found on this site.
(In cases where you have not received a timely response, reach us on phone).
We accept: Mobile money payments and card payments.
Mobile Money Express is an automated payment processing known as “Mpesa Express” which is a faster and safer system because you don’t have to remember Paybill numbers or account numbers (or worse, pay the wrong person). Click on your preferred payment method. When you enter your Safaricom or Airtel number, the payment is automatically and immediately pushed to your phone (aka STK Push) and all you have to do is enter your private PIN.
Intasend is a provider for online, offline and mobile payment processing in Kenya. They offer a safe and secure credit card processing platform that enables customers to shop online and pay in real time using credit cards and cross-border mobile money.
Intasend provides bank level security on all your transactions. All your card information is encrypted and can’t be viewed or used by any other third party.
We do everything we can to ensure that the prices on our website are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.
Prices may be changed at any time without further notice. We reserve the right to change our product’s prices at any time without further notice.
We are an online store so all orders and transactions are handled through this website www.healthwise.co.ke! The stock is managed through an automated inventory management system so what you see online is what we have available.
Click on “Shop” to go through the entire catalogue. Or go directly to the category you want if you already know what you are getting. If you would like to read about the product click on the name tag or picture to view product details. When you see a product you like click on “Add to Cart” and Continue Shopping to add other items to your cart. When ready to purchase, click on “Proceed to Checkout”. Enter your contacts and complete delivery details and proceed to Check the Terms and Conditions box and “Place Order.” This will direct you to our payments where you click on your preferred payment method.
Successful orders will receive notification SMS message as well as an order received message from HEALTHWISE.
Shipping within Nairobi County ranges from a flat rate of 250/= to 1000/=, which calculates automatically once you enter your delivery location.
Orders above 5000/- in Nairobi County qualify for free shipping automatically.
For regions outside Nairobi (Mombasa, Kisumu, Nyeri, Embu, Nakuru and other major cities/towns). Shipping will be calculated once you have entered your region.
TAKE NOTE: There maybe additional charges for parcels exceeding 5kgs. (EXTRA 35/= shs per kg).
We ship all over Kenya. In Nairobi using courier, right to your doorstep!
We ship overnight to other major towns outside Nairobi.
If you are ordering outside Nairobi, you will pick up your order at the designated hubs of the courier companies. Orders outside Nairobi take 24-48 hours.
In any case you do not find your area in the shipping details kindly reach out to us via email and we will be happy to assist.
We dispatch orders next day, 6 days a week, Monday to Saturday.
Most orders within Kenya typically deliver within 24 hours (same day or next day delivery, apart from weekend orders).
Delivery within Nairobi on weekends is up to 12 noon.
Please enter your delivery locations in FULL, including house/apartment/office number and building/estate names, as well as the neighborhood e.g. ‘Hurlingham’ or ‘Syokimau’. If you live in an area that has confusing directions please use the notes field to add details that will help out our couriers. If you enter incomplete addresses that cannot be seen on Google we may have to cancel your order. If your order has chilled items, it needs to be in the fridge/freezer as soon as delivery is complete.
Please ensure that you have someone at the specified delivery location who has been notified of our delivery or who can accept the delivery on your behalf. Not doing so needlessly delays consequent customer deliveries. If your delivery has to be returned to us, you will incur another delivery charge for us to re-deliver. If we don’t hear back, we will process a refund less delivery charge.
No. We use a delivery courier service and cannot give you exact times of delivery, however, most of our orders are completed between 8am – 12pm, next day.
No. We use Couriers and they do not have climate-controlled warehouse facilities nor are their delivery equipped to deal with frozen/chilled items. Milk products, Juices, Ice-creams, Fermented beverages etc. can only be delivered within NAIROBI. Items not shipped outside Nairobi are indicated on the product.
*We have heard your pleas and are furiously working on a cold-shipping solution for outside of Nairobi!*
On the morning your order is scheduled for delivery, you’ll receive an email saying your order is complete, which means we’ve completed processing it and it is on the way. Orders are typically dispatched between 8am – noon.
You can reference your placed orders and their status at any time by visiting the “Orders” page on your account.
Once your order is submitted, you’ll receive an M-pesa confirmation text message from Safaricom. Simultaneously you’ll also receive an automated email confirmation saying that we have received your order.
If one of these is missing, there is an issue with your order and you should email orders@healthwise.co.ke as soon as possible.
We usually offer discounts through coupons. Our customers can activate this coupons at checkout.
Finally click the terms and conditions box and click PLACE ORDER which will direct you to the payments. Select payment method and wait for your goodies !!!
IF you shop 5000kshs and above click free shipping for Nairobi region only.
This coupons are to be used where applicable as terms and conditions apply.
If you have another issue while ordering or need general help please email us anytime via shop@healthwise.co.ke Please include a screenshot of the error that you are experiencing.
At designated times of the day, we are also available via live online chat or (chat box at the bottom right hand corner of your screen). When we are not live you can use the chat form to send us a message directly from the site.
In the product listing, look under ADDITIONAL INFORMATION.
No. We use an inventory management system that is tied to our payment gateway so it doesn’t allow either option without a successful transaction.
If however, you want to go ahead and purchase items for a delivery date into the future (say, if you are out of town for a week and want us to deliver once you get back), you can indicate that in the notes. Say, ‘please delay this delivery until the [SPECIFIC DATE]’ and we will do as indicated.
Please login to your account and visit the My Account page. There, you can update all of your account information, including your email and shipping addresses. Enter your addresses as specifically as possible including names of residences, estates, office buildings and numbers so that our delivery partners can find you easily. Please refer to our Privacy Policy to understand how your personal information is handled on this site.
No. We do not offer wholesale services as we are a retail outlet. However, we don’t typically place limits on the number of products you can order from the store. Our store has inventory management systems so all quantities available online are correct.
Yes! First time customers who spend 2000/= can use the code NEWB10 for 10% off their first order, rejoice!
We are unable to make changes to your order, including modifying contents, quantities and shipping address, once it has been placed. Due to the urgency of next day delivery you must email us as soon as possible by responding to your order confirmation email and instruct us with your correct order details .
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- If you made a mistake with the shipping address or recipient telephone number, simply tell us that and give us the correct address to ship to, the same day you place your order, otherwise, orders are dispatched quite early.
Please login to your account and visit the My Account page. There, you can update all of your account information, including your email and shipping addresses. Enter your addresses as specifically as possible including names of residences, estates, office buildings and numbers so that our delivery partners can find you easily. Please refer to our Privacy Policy to understand how your personal information is handled on this site.
If you are not satisfied with your purchase, you can return the item(s) to us in their original packaging, unopened and undamaged, with all original tags/labels attached. Please notify us via email ASAP or within 7 days of receiving your order. Read our Return and Refund Policy. Please note that certain merchandise is NOT eligible for return including:
- Perishable Items
- Intimate or sanitary goods
- Personal care items & cosmetics
- Final sale items
Healthwise is committed to stocking products that match our core values and ethos. Those values are; products that are in their most pure and natural state with minimal to no processing. Which means we are looking at premium brands. We strive to offer Organic and GMO-free products where possible.
Yes, we use kraft paper delivery bags, made in the local market and we pack as minimally as possible. If we think that a glass jar is at a risk, we will protect it with paper or kraft bubble wrap, all items that are re-used from the stock we recieve. Additionally, for out-of-town deliveries, we re-use corrugated boxes, packaging paper, bubble wrap.
We will occasionally offer items for sale throughout the year. We know you work hard for your money so sales are a good way to get that item you have been eyeing!
Some items on sale are those that are close to their ‘best by’ dates (we set these items to go on sale 3 weeks to their best by dates).
Yes, and we welcome them! We are a store that serves your health and wellness needs, so we want to ensure you can find all your favorite products. Shoot us an email over on shop@healthwise.co.ke or use the contact form on our website.
Yes, we use kraft paper delivery bags, made in the local market and we pack as minimally as possible. If we think that a glass jar is at a risk, we will protect it with paper or kraft bubble wrap, all items that are re-used from the stock we recieve. Additionally, for out-of-town deliveries, we re-use corrugated boxes, packaging paper, bubble wrap.
We stock a variety of health and wellness products and we have tagged each product with common allergens/diet preferences.
We try hard to balance in-stock quantities and shelf life but sometimes it is difficult to judge how popular any item is going to be.
We offer an automated email service to notify you immediately a product is back in stock. Simply enter your email in the box under the description of the specific product “email me once product is available” and click to subscribe to the alert or check the restocked link on the header menu
Once logged into your account, click on the product you purchased and want to review, scroll down to “Reviews” and click on it. Type in your comments in the box that opens and select “Submit” once finished.
Tip for reviews: Leave relevant information once you have tried/used the product – about what you liked or what you did not. That way, it will be a constructive review for another customer who is relying on reviews to make a decision. Reviews regarding delivery or other issues should not be left under a product review, instead please send us an email so we can correct it. We can’t wait to check out your reviews!
A discontinued product is a product that has become either temporarily or permanently unavailable for purchase.
Permanently Out-of-Stock/Discontinued means that this product line has been retired. This product will not be re-stocked in the foreseeable future.
Temporarily Out-of-Stock products means that we are having issues re-ordering due to a supplier shortage. We will likely restock this item as soon as the issue(s) are resolved.
Once logged into your account, click on the product you purchased and want to review, scroll down to “Reviews” and click on it. Type in your comments in the box that opens and select “Submit” once finished.
Tip for reviews: Leave relevant information once you have tried/used the product – about what you liked or what you did not. That way, it will be a constructive review for another customer who is relying on reviews to make a decision. Reviews regarding delivery or other issues should not be left under a product review, instead please send us an email so we can correct it. We can’t wait to check out your reviews!
Some products have cross contamination warnings, which we include on our website where we can! This simply means that the factory where the product was manufactured, also handles other products (not that the specific product contains that item(s)). This is a worldwide industry practice. For instance, a chocolatier who makes regular milk chocolate with nuts, may also offer a vegan chocolate so their product will contain a tag that says “May contain traces of milk and nuts”. This tag is usually to warn those with severe allergies that the facility handles these allergens. If you have an allergy and you want to double check a product, please check the description box for the tag or feel free to contact us at shop@healthwise.co.ke
Yes we reuse, reduce and recycle waste, where possible. If you received your products in plastics or glass jars you can return them with your next order for recycling of the plastics and re-using of the glass jars. We cut down on excess packaging and ensure that biodegradable, packaging is used wherever possible.
We’re always on the lookout for new, high-quality products and brands that share our values. If you would like to partner with HEALTHWISE, please submit your information for review by filling in the form on the footer menu Become a Supplier.
If you want to become a supplier with us, the starting point is to determine if your product meets our company ethos.
Once this dialogue is open, we will request additional information from you to ascertain your suitability.